Terms & Conditions

1. Introduction

1.1 By enrolling on any course, booking an appointment, or purchasing goods or services from Naturecure Academy Ltd (“the Company”), you (“the Customer”) agree to be legally bound by these Terms and Conditions (“Agreement”).

1.2 These Terms constitute the entire agreement between the parties and supersede any prior communications, arrangements, or agreements. No variation shall be effective unless agreed in writing by an authorised representative of the Company.

1.3 The governing law of this Agreement shall be the laws of England and Wales. Any disputes arising shall be subject to the exclusive jurisdiction of the courts of England and Wales.

2. TRAINING SCHOOL - General

2.1 Course enrolments by Customers are non-refundable except during ‘cooling off’ periods (see below) and are not transferrable to third parties.

2.2 The Company is governed by the laws of England & Wales and as such only offers instruction and advice relating to the practice of course subjects in those countries. It is the responsibility of all Customers to investigate the laws and insurance requirements regarding the practice of subjects taught and the marketing of related services in the country where they intend to practice or do business. The Company cannot be held liable for anything taught on any course that may contravene laws outside England & Wales.

2.3 The Company respects the privacy of all Customers and endeavour to adhere to all relevant privacy regulations regarding their data. Data is processed in compliance with UK GDPR and the Data Protection Act 2018. See here for the Company’s Data Protection & Privacy Policy.

2.4 The Company offers a 7 day ‘cooling off’ period from the point of payment of course fees for any of our online courses, where a Customer’s enrolment can be cancelled subject to no more than 10% of the course having been completed by the Customer. To request a cancellation the Company must be informed by email within the cooling off period, whereupon the Customer’s enrolment on the course will be cancelled and all access to the course online portal removed, if cancellation is accepted by the Company. Should cancellation by the Customer be accepted, in order to gain a refund Customers must return any printed materials that accompany the course and are sent by post. These contain a significant portion of the intellectual property of the course. When these have been returned, there will be a refund of all course fees less a small card payment processing fee (2.5% of fee payment) and postage costs for originally sending the printed materials. Should all printed materials not be returned within 28 days, the Company will refund 50% of the course fees, less a small card payment processing fee (2.5% of fee payment) and postage costs for originally sending the printed materials. If no printed materials accompanied the course, then a full refund less a small card payment processing fee (2.5% of fee payment) will be given if cancellation is allowed.

2.5 The Company cannot be held liable for any loss of access to online course materials due to issues caused by third party organisations or outages of internet access. The Company reserves the right to remove all content from the internet at any time. In the case of ceasing to trade, the Company cannot be held liable for loss of access to online content.

2.6 Customers must keep their login information for the course portal (the online resource where course training resources are hosted) private and secure. Only enrolled Customers may access the course materials on the training portal. Any Customer deemed to have given access to any other individual to the course portal or any other online resources belonging to the Company, will have all access to online materials and ongoing support removed permanently with no refund of course fees.

2.7 All course content online and all printed course materials are copyrighted by the Company. Anybody deemed to have breached the Company’s copyright by copying any course materials or duplicating any course printed materials or parts thereof, will have all access to online materials and ongoing support removed permanently with no refund of course fees. Printed materials that accompany the course must not be sold or passed onto third parties.

2.8 The Company reserve the right to remove Customers’ access to course content online at any time.

2.9 The Company is registered for Value Added Tax (V.A.T.) in the UK (V.A.T. No. 467526853) and all products or services sold to Customers in the UK will incur V.A.T. where relevant. Customers outside of the UK will also be liable for V.A.T. on training/mentoring services as the place of supply for those is deemed to be the UK under UK tax law. Customers in other territories who purchase products from the Company are responsible for the payment of all relevant local sales taxes and/or import duties.

2.91 Any prices quoted by the Company in any currency other than UK sterling are subject to exchange rates quoted by the payment portal used to collect payments, and currency conversion fees of up to 2% may be applied. These are subject to change and the Company has no control over the quoted prices in other currencies at any particular time. The Company also reserves the right to change the UK sterling prices of all goods and services offered, at any time, and to remove any products or services from sale.

2.92 In the event that any disputes regarding these Terms & Conditions cannot be resolved, mediation will be undertaken through the UK government’s free Small Claims Mediation Service scmreferrals@justice.gov.uk Telephone: 0300 123 4593

3 TRAINING SCHOOL - Live & Dry Blood Analysis Training

3.1 All Customers on the Company’s Live & Dry Blood Analysis (“LDBA”) courses are required to have valid Student Medical Malpractice & Indemnity insurance that covers Live Blood Microscopy, in order to practise skills taught on members of the public, tutors or other Customers during the course and while they are still learning. Should Customers complete the various requirements of the course and receive their Certificate of Competency, they will then be required to upgrade to Full Practitioner Cover in order to practice professionally (see below). Customers must not use enrolment on our courses as sufficient indication of aptitude in LDBA in order to gain professional practitioner insurance - only receipt of the Company’s Certificate of Competency on completion of the course indicates sufficient aptitude in LDBA to gain professional insurance and practice on members of the public (subject to the terms and conditions below).

3.2 The Company cannot be held liable for a refund of course fees (subject to Clause 4 above) if LDBA or any techniques, such as taking blood samples, taught on our courses is not allowed to be practiced in Customers’ local areas. It is the responsibility of each Customer to ensure that the practice of LDBA or any related techniques can be practiced legally where they want to practice and all Customer undertake training with the Company at their own risk.

3.3 The Company cannot be held responsible for any advice given by Customers to members of the public in relation to the practice of LDBA, or any other subject. Customers must comply with their local laws regarding the need to be a registered and/or qualified therapist or medical professional in order to prescribe supplements or offer nutritional advice. Customers who practise on themselves or members of their family do so at their own risk.

3.4 The Company cannot be held liable for any injury or harm caused to any Customers , or their practise clients, actual clients or anyone else, in the performance of any practice taught or mentioned in our training. It is the responsibility of Customers to gain appropriate indemnity insurance to protect themselves in the event of any such incident. Full training on the avoidance of and procedure for dealing with needle-stick injuries and the processing of medical waste is included in our course, and it is the responsibility of Customers to make sure that they follow the advice and take appropriate measures in order to avoid harm to themselves or others.

3.5 Customers will only receive a Certificate of Competency when they have notified us that they have a suitable qualification in a medical or complementary heath modality to practice professionally, and have been deemed to have reached an appropriate level of aptitude in analysing blood and using the knowledge gained with real clients, as determined by the Course Director. The Company makes no guarantee that all Customers enrolling on courses will achieve certification. Customers should be aware that an understanding of anatomy, physiology and nutrition are required to use the knowledge gained on the course, and to complete the required case studies to a suitable level of aptitude.

3.6 The Company asserts that if Customers intend to practice LDBA professionally (on members of the public) they should obtain professional training in a medical or complementary health modality that qualifies them to work professionally, and give appropriate advice or interventions (e.g supplement/herbal prescriptions) to clients. Customers should undertake to perform their work as a Live & Dry Blood Analyst within the guidance of the Code of Ethics included within the LDBA training course, and do nothing which might negatively impact the reputation and credibility of LDBA.

3.7 The Company cannot give any assurances that LDBA is legal to practice outside of the UK, nor that our certification will be accepted by any particular insurance provider in order to obtain indemnity insurance. It is Customers’ own responsibility to check with their local health authority/chosen insurance provider before commencing training or practice of LDBA. The Company cannot be held liable for any rejection by insurers despite obtaining Certification from the Company. Customers are not entitled to a refund of course fees relating to any judgement by third parties about the training given.

4 EQUIPMENT PURCHASES

4.1 The Company offers to sell certain microscopes and accessories under a drop-shipping agreement with Brunel Microscopes Ltd, who are the importer and distributor, and responsible for all maintenance, warranties and shipping of those products.

Any microscope bought through this arrangement with Brunel Microscopes will be subject to the following warranty terms:

The microscope that you have purchased will have been despatched in packaging specifically designed for its protection. It is imperative that this is retained for the period of the warranty in case the microscope or one of its parts has to be returned to the distributer. Failure to do this could result eventually in transit damage that would be outside of this warranty.

The “distributer” (Brunel Microscopes) warrants this microscope to be free from defects in material and workmanship under normal use for a period of two years from the date of purchase. The warranty does not cover fuses, electrical cords, or add-on accessories that were not built into the microscope as an integral part of the original manufacture. The warranty does not cover lenses that have become inoperable due to dirt or damage as a result of misuse or lack of cleaning and maintenance. The microscope must be kept clean from excess immersion oil as instructed by the retailer. The warranty specifically covers the physical microscope only and does not include the inability of the purchaser to use the equipment correctly. These warranties shall not apply to the following:

a. The microscope has been subjected to disassembly, tampering, misuse, impact, improper storage, or contact with foreign materials such as sand or liquids.

b. The microscope has been subjected to abnormal use, neglect, alteration, negligence or accident.

c. Defects or damage directly or indirectly caused by improper installation or attempted repair and/or the use of unauthorised replacement parts.

d. Damage caused in transit or caused by parts lost or which fail due to accident, fire, theft, chemicals or acts of nature or war.

In the event of failure of the microscope or one of its parts and the need to evoke the warranty, direct contact should be made to the “retailer” (the Company) who will liaise with the distributer who will then resolve the problem with the purchaser directly. Contact from the distributer will initially be via email, and if possible, by ‘zoom’ (video conference) interaction so that the problem can be seen.

Should the microscope or one of its parts need to be returned to the distributer for replacement or repair, then it must be packaged in the appropriate part of the delivery packaging. Failure to package accordingly that results in damage in transit will not be covered by the warranty. During the warranty period, the cost of returning for repair and subsequent return to the customer will be at the expense of the distributer.

Warranties are not transferrable should the microscope be sold to a third party.

4.2 The Company cannot be held liable for advice or recommendations given about any other equipment models or suppliers.

4.3 Where free international shipping is included with any product sold by the Company, the Company will cover all shipping costs or UK delivery costs, otherwise the customer will be liable for paying shipping or delivery costs.

4.4 Customers outside the UK are responsible for paying any import duties or taxes due on products imported into their country on arrival, and are advised to contact the Company before ordering to gain an estimate of expected import taxes and duties. The Company cannot be held liable for the accuracy of that estimate. Failure to pay import duties/taxes in a timely manner may cause shipments to be returned to the UK, and customers will be liable to cover any return shipment costs incurred in that situation as well as any subsequent reshipment charges. Customers who have cancelled their order (see below) prior to the shipment arriving at their shipping address, may be liable to reimburse the Company for any processing fees/charges incurred from their local customs agency or the shipping agent, due to shipments being returned.

4.5 The Company Ltd commit to instruct Brunel Microscopes of any relevant order requiring processing and shipment by the next working day, but can make no guarantees about delivery periods on any orders. The Company cannot be held responsible for any consequences relating to stock no longer being available of any particular item. Lack of stock availability may cause extended delays and customers are advised to contact the Company prior to ordering any equipment, to check stock availability and estimated delivery dates. International deliveries may be subject to unforeseen delays or customs processing, for which the Company cannot be held liable.

4.6 Under the UK Consumer Contracts Regulations, all customers have the right to cancel product orders without explanation after have been placed (by whatever mechanism) until 14 days after the goods have been received. The Company must be informed in writing of any requests for refunds within this period. Customers must send the goods back within 14 days of cancellation being accepted by the Company. The Company will return the full amount paid including the cost of shipping goods, within 14 days of receiving the goods back (or within 14 days of cancellation if the goods have not been shipped), should cancellation be made. Goods received that are subject to cancellation should be returned to Brunel Microscopes at the customer’s cost. Brunel Microscopes Ltd will arrange to collect any items not returned and the cost of this collection will be deducted from funds due by the Company.

4.7 Where any packages are offered for sale, containing physical products and training courses sold together, the consumer rights relating to and and terms of sale of those individual items will be considered as separate as far as these terms & conditions are concerned. Should customers wish to cancel one but not the other of the products supplied, then as long as the relevant cancellation terms above are met for that specific item, a refund relating to the relevant portion of the sale price (as decided by the Company) will be given.

5 BLOOD ANALYSIS APPOINTMENTS

5.1 Appointments cannot be cancelled or rescheduled by clients less than 48 hours before the appointment time. Any appointments missed by clients will be charged at the full appointment rate. Any appointment cancelled more than 48 hours before the appointment time will receive a full refund.

5.2 The Company reserves the right to cancel or reschedule an appointment at any time. In the event that an appointment must be cancelled or rescheduled by the Company, a full refund will be available if requested by the client.

5.3 The Company reserves the right to refuse to offer analysis services to any client.

5.4 Appointments can only be confirmed when the appointment fee has been paid in full. Agreed appointments are only considered provisional until payment has been received.

5.5 The Company cannot be held responsible for any of the advice, comments or health information given to clients. The Company staff are not medically trained and all information given verbally or written down to clients must not be considered as medical advice. If clients have any medical questions or concerns, they are advised to seek professional medical advice as soon as possible.

5.6 As part of the analysis process, the Company staff or their representatives will be required to extract small amounts of blood from clients using medical lancets. Clients hereby certify that they will inform staff of any health conditions relating to their blood or body fluids that may cause risk to the Company personnel.

5.7 Clients agree to the Company keeping basic data records pertaining to their appointment about them, including their name, patient number, blood images & videos, and analysis reports. Clients can request to have this information deleted at any time.

6. Limitation of Liability

6.1 To the maximum extent permitted by law, the Company excludes all liability for indirect, incidental, or consequential loss, including but not limited to loss of revenue, data, or business opportunity.

6.2 Nothing in these Terms shall limit liability for death or personal injury resulting from negligence, or any liability which cannot be excluded under UK law.

7. Severability and Waiver

7.1 If any provision of this Agreement is deemed unlawful or unenforceable, the remaining provisions shall remain in full force.

7.2 No failure or delay by the Company in exercising any right or remedy shall constitute a waiver thereof.

Naturecure Academy Ltd, Wilbees Road, Arlington, Polegate, BN26 6RU, United Kingdom
Company No: 11007573   VAT No: 467526853 Registered in England & Wales